Troubleshooting Digimarc Barcode for Fresh Product Labels | Issue: Digimarc Barcode won't scan on a mobile device
10 April 2021
| Possible Cause | Remedy |
| The mobile app does not have Digimarc Barcode scanning capabilities. |
- Check readability with the Digimarc Verify app.
- If Digimarc Verify can read the Digimarc Barcode, contact the app manufacturer to inquire about adding Digimarc compatibility.
|
| The label format doesn't have enough unobstructed Digimarc Barcode. |
- Test the label format with less text, fewer design features, or a smaller font to create more space on the label.
- Test the score of the label with Digimarc Label Advisor.
- Refer to the Label Style Guide to ensure compliance.
|
| The label stock color prevents Digimarc Barcode from being visible to the scanner. |
- White is the recommended label stock color.
- If using a color other than white, check the Label Style Guide to determine stock color compliance with Digimarc Barcode.
|
| Digimarc Barcode is printing too lightly and can't be seen by the scanner. |
- Increase the print contrast.
- Decrease the printing speed.
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Troubleshooting Digimarc Barcode for Fresh Product Labels